Orange de gros arnaqueurs

Au début que la optique est arrivé par chez moi, comme beaucoup de monde au début, seul était disponible, du coup j'avais pris un fibre chez eux.

Puis quand la fibre de a enfin dispo, j'ai pris un abonnement chez Free, et résilier mon abonnement Orange et rendu la en , en demandant à la personne de bien noté que je résiliai (histoire de faire une confirmation de plus avec ma lettre de ).

Mon abonnement Free je l'ai pris en mi-janvier, donc à la fin du mois de janvier j'ai encore eu une facture d'Orange, ce qui est tout à fait normal, mais au mois de février je voie que j'ai encore été é par Orange d'un montant correspondant exactement à l'abonnement que j'avais chez eux.

Résultat j'ai appelé ma banque afin de bloqué tout prélèvement d'Orange, ayant résilié mon abonnement il n'y avait pas de raison qu'il continue à me prélevé.

Puis en Mai ou en Juin je reçoit une lettre d'Orange m'indiquant que je leur devais près de 300€ (j'ai plus le montant exact) et que si je ne payais pas se montant il me mettrais au contentieux.

Donc forcément j'appelle le Orange au seul numéro possible, après une TRÈS longue attente je tombe enfin sur quelqu'un, j'explique mon cas, la personne m'indique que je suis pas au bon endroit, je demande à être transféré, mais non je suis (d'après cette personne) obligé de rappelé le 3900 (numéro service client Orange) et dire « Conseiller » (ou un truc du genre), sur le coup je réfléchi pas et raccroche pour refaire le numéro, mais le truc c'est que lorsqu'on appelle il n'y a que des choix que l'on peut faire qu'avec les touches du téléphones… Je laisse tomber sur le moment.

Un ou deux jours plus tard je retente ma chance, j'appelle le 3900, j'explique mon cas, la personne comprend rien faut que je lui ré-explique 4/5 fois la même chose, donc forcément ça commence à me faire monté la pression..

Puis après les explication (plus que vaseuse) du service client Orange, je raccroche..

Je retente encore un ou deux jours plus tard, j'explique mon cas, et pour une fois je tombe sur une personne compétente et qui a su me dire ce qu'il fallait que je fasse, en gros écrire une lettre de résiliation en expliquant mon cas et donnant tous les détails (date d'inscription chez Free, date de remise de la livebox et à quelle boutique Orange avec son adresse, mon numéro de téléphone que j'avais chez orange, numéro de , etc…)

Bref je fait tout cela en me disant ça y est je vais enfin être débarrassé de cela et je n'entendrais plus parlé de facture Orange que je ne leur doit pas…

Et bien deviné quoi ? Il y a 2 jours j'ai reçus une nouvelle lettre d'Orange, me réclamant encore de l'argent, et en plus de cela de restitué la livebox

Bref j'espère résoudre cela définitivement aujourd'hui au demain, mais vue comment c'est partie ça risque de durée encore un bon moment.

Vive les arnaqueurs d'Orange

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